Your transaction history is the clearest record of money moving into and out of your Mr Fortune account. It can help you check deposits, follow a withdrawal, spot a duplicate charge and prepare documents for verification. This guide explains what to look for, how timing affects the record and why keeping your own notes matters. For a wider New Zealand gaming context, mr fortune can be considered alongside the account information itself.
Start with the transaction categories
Open your account wallet or cashier area and look for a history, activity or transactions view. The exact screen layout can change, so focus on the details rather than a particular button name. Most records separate deposits, withdrawals, bonuses and game-related balance movements. A transaction normally has a date, amount, currency, status and payment description.
Separate cash from promotional funds
A deposit is not always the same as your available cash balance. A bonus may create a separate promotional balance, while free-spin winnings can have their own wagering requirement. At Mr Fortune, welcome-package free-spin winnings carry 25x wagering, and the welcome offer uses 40x wagering on the bonus plus the deposit. Your history should be read with these conditions in mind.
Check deposits in NZD
New Zealand customers should check that the account currency is NZD before comparing amounts. The help centre lists a minimum deposit of NZ$5, although some general terms and promotions use different minimums. A transaction may also show the payment method or a statement descriptor. Mr Fortune states that card payments can appear as “Green Feather Online”, which is useful when matching an account entry to your bank statement.
- Match the transaction date with your bank or e-wallet record.
- Check that the amount and currency are both correct.
- Confirm whether the payment is marked pending, completed or declined.
- Keep the payment reference if you need to contact support.
Follow a withdrawal from request to arrival
A withdrawal history entry records the operator’s processing stage, not always the moment funds reach your bank. Mr Fortune gives a target of about 3–5 business days for processing. After processing, cards and bank transfers can take up to 4 working days, while e-wallet transfers are described as instant after processing. A pending entry therefore does not automatically mean the payment has failed.
Read the status before contacting support
First check whether verification is complete, whether the withdrawal is still pending and whether the money was returned to your balance. Withdrawals go back to the deposit source first, and the operator may require a bank account in your name. The minimum withdrawal listed for NZD is NZ$20, while the rolling monthly limit is NZ$20,000.
| Transaction detail | Published NZD or general figure | How to use it |
|---|---|---|
| Minimum deposit | NZ$5 | Check before comparing a small deposit with the cashier minimum |
| Minimum withdrawal | NZ$20 | Useful when reviewing a rejected or adjusted request |
| Monthly withdrawal limit | NZ$20,000 per rolling 30 days | Track withdrawals across the moving 30-day period |
| Maximum deposit | €7,000 or equivalent per transaction | Shows the general account ceiling, subject to currency conversion |
| Withdrawal processing | About 3–5 business days | Allows time for the operator’s internal review |
| Card or bank arrival | Up to 4 working days after processing | Separates processing time from banking time |
Use history to check bonuses and wagering
Promotional entries need more care than ordinary deposits. The current welcome package is split across three deposits: 100% up to €700 with 50 spins, 50% up to €300 with 60 spins, and 50% up to €500 with 70 spins. Each stage requires a minimum deposit of €20. The history can help you identify which deposit activated an offer and whether a bonus was credited or removed.
Check the rules beside each credit
While wagering a bonus, the maximum bet is €4 per spin, and the operator reserves the right to expire the welcome bonus seven days after crediting it. The welcome promotion also has a maximum winnings limit of €1,000. Do not assume that every game contributes equally: the site refers to separate restricted-game and contribution rules.
Use records for verification and disputes
Transaction history becomes especially valuable when Mr Fortune asks for identity or payment documents. ID is required before the first withdrawal, and verification can also be triggered after cumulative withdrawals of €2,000. Deposit activity of €2,000 in a rolling 180-day period can trigger a request for identity and address documents. Requested documents generally need to be supplied within seven days.
- Save a screenshot or download of the relevant transaction.
- Note the date, amount, method and reference number.
- Compare the entry with your bank or payment-provider statement.
- Contact live chat or email with a clear timeline and attachments.
- Keep the reply until the matter is fully resolved.
Know the limits of the record
A transaction history shows account movements, but it may not explain every balance change. Game wagers, cancelled withdrawals, expired bonuses and currency conversion can affect the total separately. Standard deposits and withdrawals have no stated fees, but a 15% administration fee, with a minimum of €10, may apply if deposited funds were not played through at least three times. A small conversion fee can also apply to deposits made in another currency.
It is also worth separating questions about payment records from questions about status. Mr Fortune holds a Malta Gaming Authority licence, not a New Zealand licence. New Zealand’s online casino framework began changing on 1 May 2026, and operators without an application face a 1 December 2026 cut-off. That makes checking current availability and terms more important than relying on searches for a “mr fortune licensed casino” or “mr fortune legal casino nz”.
Conclusion: make the history your payment checklist
Review each entry by asking four simple questions: what moved, when did it move, which currency was used and what status does it have now? Match deposits and withdrawals with external statements, keep bonus transactions separate and allow for processing time before raising a query. If something remains unclear, contact support through live chat or email. Use the site’s deposit, wager and session limits, stay 18+, and gamble responsibly. In New Zealand, the Gambling Helpline is 0800 654 655, and offers another route to support information.